Frequently Asked Questions
Everything you need to know about our sweet treats for your feet.
How long will it take to receive my order?
Since many of our items are handmade to order, please allow 2-4 weeks for production plus shipping time. Ready-to-ship items typically depart our facility within 3-5 business days.
Do you offer international shipping?
Yes, Shoe Bakery ships worldwide! Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that international customers are responsible for any customs duties or taxes.
What is your return policy?
We want you to love your wearable art. If you are not satisfied, we accept returns on unworn items in their original packaging within 14 days of delivery. Custom-made orders are final sale.
Are the shoes comfortable for all-day wear?
Absolutely. While our designs look like decadent desserts, they are built on high-quality footwear foundations with padded insoles to ensure you stay comfortable while looking sweet.
How should I care for my Shoe Bakery products?
To keep your shoes looking fresh, avoid extreme heat and moisture. We recommend spot cleaning with a damp cloth. Do not use harsh chemicals, as they may damage the hand-painted details and 'icing' textures.
Can I request a custom design?
We love bringing your visions to life! Please contact our custom department via the contact form to discuss bespoke colorways or unique themes for special occasions like weddings and events.